Legal
Privacy policy
How Harlow Pharmacy handles your personal and clinical information.
Last updated: 27 October 2026
Draft policy awaiting pharmacy approval. Contact the pharmacy for its current privacy information.
Who we are
Harlow Pharmacy ("we", "us") operates the website at harlowpharmacy.co.uk and the pharmacy at Unit 2 Mayflower House, Wych Elm, Harlow CM20 1FT. We are registered with the General Pharmaceutical Council (GPhC premises number: 9012354).
What we collect
When you book a service, order a prescription, or contact us we may collect: your name, date of birth, contact details, NHS number (where relevant), and clinical information needed to provide pharmacy services.
Why we collect it
We process your information to deliver NHS and private pharmacy services, fulfil our legal obligations under the Human Medicines Regulations 2012, and respond to your enquiries. We rely on Article 6(1)(c) (legal obligation) and Article 9(2)(h) (provision of health care) of the UK GDPR.
Who we share it with
Your NHS GP, NHS Spine, the NHS Business Services Authority, and, where you have consented, third-party clinical services. We never sell your personal data.
How long we keep it
Clinical records are retained for 8 years from your last appointment (NHS Records Management Code of Practice). Marketing preferences are kept until you withdraw consent.
Your rights
You can request access, correction, deletion, or restriction of your personal data, and object to processing. Email [email protected] or write to the Superintendent Pharmacist at the address above.
Cookies
We use a small set of essential cookies to run the site and analytics cookies (with your consent) to understand how visitors use our pages. Manage your preferences via your browser settings.
Complaints
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office (ico.org.uk). We would appreciate the chance to put things right first.
Help close to home
Get help without the GP wait
Our pharmacists can help with many common conditions without a GP appointment. Find NHS and private care for you and your family at Unit 2 Mayflower House, Wych Elm, Harlow CM20 1FT.
Prefer to talk to someone? 01279 626786