Legal
Terms & conditions
The rules of using our website and booking our services.
Last updated: 27 October 2026
Draft terms awaiting pharmacy approval. Contact the pharmacy to confirm appointment and payment terms.
About these terms
These terms govern your use of the Harlow Pharmacy website and the services we provide from Unit 2 Mayflower House, Wych Elm, Harlow CM20 1FT. By using the site or booking an appointment you agree to them.
Bookings and appointments
Contact us on 01279 626786 to ask about booking, changing or cancelling an appointment.
Private service fees
Contact us on 01279 626786 to confirm current prices, payment options and any cancellation terms before booking.
Eligibility for NHS services
NHS Pharmacy First, flu vaccinations, and other NHS services have national eligibility criteria. Our pharmacists may decline to provide a service if it isn't clinically appropriate for you. We will always explain why and suggest alternatives.
Cancellations and refunds
Please give us as much notice as you can if you need to cancel or reschedule.
Your responsibilities
Please give us accurate and up-to-date information about your health, medicines and allergies. Misleading information can put your treatment at risk.
Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, or for any other liability that cannot be limited by law. Otherwise, our liability is limited to the fee paid for the service in question.
Governing law
These terms are governed by the laws of England and Wales. Disputes will be handled by the English courts.
Contact
Questions about these terms? Email [email protected] or call 01279 626786.
Help close to home
Get help without the GP wait
Our pharmacists can help with many common conditions without a GP appointment. Find NHS and private care for you and your family at Unit 2 Mayflower House, Wych Elm, Harlow CM20 1FT.
Prefer to talk to someone? 01279 626786